AI Guest Communication Software for Hotels, Villas and Apartments
GuestNesty is AI guest communication software for hotels, villas and apartments. It helps your team answer guest questions, automate pre-arrival messages, and manage support across WhatsApp, Facebook, Instagram and web chat.
No new app for guests. GuestNesty works through the channels they already use, with human handoff when your team needs to step in.
Guest questions should not slow down your team
Guests ask the same questions every day: check-in time, Wi-Fi, parking, directions, restaurant recommendations, house rules, late checkout, and local tips. When everything depends on manual replies, your team loses time and guests wait longer than they should.
Repeated questions
Your team answers the same things again and again.
Slow response times
Guests expect fast replies, especially during arrival.
Too many channels
Messages get scattered across WhatsApp, Facebook, Instagram, website chatbox, booking platforms, and phone calls.
Inconsistent guest experience
Different staff members may give different answers.
GuestNesty becomes your always-available AI guest communication software
GuestNesty answers common guest questions from approved property knowledge, sends pre-arrival information, and escalates conversations when human help is needed.
Three steps from property knowledge to faster guest support
Add your property information
Upload or configure your check-in details, house rules, Wi-Fi, parking, amenities, FAQs, local recommendations, and services.
Guests contact you through connected channels
Guests ask questions naturally through WhatsApp, Facebook, Instagram or the website chatbox before arrival, during their stay, or after checkout.
GuestNesty answers or escalates
The AI concierge replies instantly when it knows the answer and passes the conversation to your team when human support is needed.
See what a guest conversation looks like
The product story is simple: a guest asks through WhatsApp, Facebook, Instagram or the website chatbox, GuestNesty answers from property knowledge when it can, and your team steps in when the request needs staff.
Hi, where can I park?
Free parking is available in front of the property. The parking spot is marked with the apartment number. Would you like directions?
What is the Wi-Fi password?
The Wi-Fi network is VillaBlue_Guest. The password is available in your welcome message and inside the property guide.
Can I get late checkout?
Late checkout may be available depending on the next booking. I can send this request to the host.
Request sent to teamAI Guest communication software features for real hospitality work
Omnichannel guest messaging
Answer common guest questions across WhatsApp, Facebook, Instagram and web chat without asking guests to download another app.
Check-in assistance
Help guests with arrival instructions, access codes, directions, parking, and property rules.
Stay information
Give guests quick access to Wi-Fi, amenities, breakfast info, house rules, checkout details, and emergency contacts.
Local recommendations
Recommend restaurants, attractions, transport options, and nearby services based on your property location.
Service request support
Answer questions about configured services such as airport transfers, breakfast, late checkout, tours, spa, or local experiences.
Human handoff
When the request needs a real person, GuestNesty can escalate the conversation to your team.
Language-aware replies
Reply in the guest language when possible, using the property knowledge available for that setup.
Knowledge control
Keep answers based on approved property information so guests receive consistent responses.
Built for modern hospitality teams
For apartments
Automate check-in questions, Wi-Fi details, house rules, and local recommendations.
For villas
Give guests premium concierge-style support without needing someone available all day.
For small hotels
Reduce repetitive front-desk questions and improve response speed.
For property managers
Manage guest communication across multiple properties with consistent answers.
For agencies
Standardize guest experience across different accommodation units and owners.
Give guests faster answers while your team saves time
Faster response times
Guests get immediate answers to common questions before arrival and during their stay.
Less repetitive work
Your team spends less time answering the same questions every day.
Better guest experience
Guests receive helpful, consistent information through the channel they already use.
Clearer service requests
Make it easier for guests to ask about configured extras and for staff to follow up when a request needs action.
You stay in control of the guest experience
Approved knowledge base
GuestNesty uses your property information, FAQs, rules, and service details to answer guests consistently.
Human handoff
Your team can step in when a request requires human attention.
Clear escalation rules
Define which topics should be answered automatically and which should go directly to staff.
Privacy-conscious setup
Guest data handling, storage, and access rules are reviewed during implementation.
Connected channel compliance
GuestNesty is designed around business-specific hospitality communication, operational support, and approved guest workflows. Final implementation should follow the rules and platform terms for every connected channel.
Security & Compliance
Enterprise-grade controls for secure guest communication
GuestNesty is built with enterprise-grade security controls and readiness evidence for SOC 2 Type II, penetration testing, CSA STAR / CSA CCM and CAIQ v4.1, ISO/IEC 27001:2022 principles, OWASP ASVS/WSTG, and encryption at rest and in transit. It supports tenant-isolated operations, role-based staff access, secure messaging validation and HTTPS production deployment for privacy-sensitive hotel communication.
Enterprise-grade controls
Designed for professional hotel workflows where guest messages, staff access and property knowledge need stronger protection.
SOC 2 Type II readiness
Audit trails, request correlation, safe logging and documented controls are prepared for a future independent SOC 2 Type II audit.
Pen test preparation
Safe non-destructive security smoke tests cover CORS, admin access, malformed payloads, webhook signatures and sensitive response leakage.
CSA STAR / CCM and CAIQ v4.1
Readiness evidence is mapped against CSA CCM/CAIQ v4.1 domains, with self-assessment clearly separated from formal CSA STAR submission.
Encryption at rest and in transit
Provider secrets are encrypted or hashed, production transport is HTTPS-first, and infrastructure encryption evidence is tracked separately for the live server.
ISO/IEC 27001:2022 aligned
Security documentation and internal controls follow ISO/IEC 27001:2022-oriented governance, risk and operational security principles.
OWASP ASVS/WSTG reviewed
Application security review covers authentication, session management, access control, API validation, webhook security and production hardening.
GDPR-oriented privacy
Data minimization and scoped access support privacy-sensitive handling of guest messages, reservation context and property knowledge.
Tenant-isolated architecture
Hotel and property data operate inside controlled authorization boundaries.
Secure messaging validation
Webhook signature validation helps protect connected messaging workflows across Meta, WhatsApp and web chat.
Flexible pricing for different property sizes
Use the slider to calculate your monthly price based on the number of units you manage.
Apartment price calculator
Recommended
Hotel price calculator
Recommended hotel plan
Pricing is based on standard guest communication usage for the size of each property. High-volume messaging, campaign-style outbound activity, or more advanced operational requirements may require a tailored plan.
Questions hospitality teams ask before a demo
Does GuestNesty replace our staff?
No. GuestNesty handles repetitive guest questions and simple requests. Your team can step in when human support is needed.
Do guests need to install anything?
No. Guests can use WhatsApp, Facebook, Instagram or the website chatbox, depending on the channels you connect.
Can GuestNesty answer questions about my specific property?
Yes. The concierge is configured with your property details, FAQs, rules, amenities, and services.
Is GuestNesty guest communication software or an AI concierge?
Both. GuestNesty is guest communication software for hospitality teams that uses an AI concierge to answer approved guest questions, automate common replies, and route conversations to staff when needed.
Can it handle multiple properties?
Yes, when your setup supports multiple property profiles and knowledge bases.
Can it speak multiple languages?
GuestNesty is designed to reply in the guest language when possible. For best results, the property knowledge should include the languages your guests use.
What happens when the AI does not know the answer?
It can escalate to your team or provide a fallback message based on the rules configured for your property.
Can guests ask about paid services?
Yes, if those services are configured in the property knowledge. Examples include transfers, breakfast, late checkout, tours, spa services, or local experiences. Requests that need confirmation can be escalated to staff.
Is it compliant with connected channel rules?
GuestNesty is positioned for business-specific hospitality communication and operational guest support. Final implementations should follow the platform terms for each connected channel, including WhatsApp, Facebook, Instagram and website chatbox requirements.
Turn connected channels into a 24/7 guest concierge
Show guests where to go, what to do, and how to get help from approved property information without your team answering every repeated question manually.
A clear next step
- We review your property type, message volume, and repeated guest questions.
- We show where GuestNesty can help without taking control away from your team.
- We shape the demo around your real guest communication flow.