Terms of Use
These terms govern use of the Temelj website and set the baseline rules for demos, accounts, products, integrations and business services.
In shortThese Terms of Use govern temelj.me, its forms and support chat, the Temelj Video Center and access to information, demos or accounts for GuestNesty, Libar, Aviza, Vetrina, Butiga and Šoldi. By using the website or an...1. Scope and acceptance
1. Scope and acceptance
These Terms of Use govern temelj.me, its forms and support chat, the Temelj Video Center and access to information, demos or accounts for GuestNesty, Libar, Aviza, Vetrina, Butiga and Šoldi. By using the website or an account, you agree to these terms. If you use a service for an organization, you confirm that you are authorized to act for it.
Temelj za rast DOO (“Temelj”, “we”, “us”), tax/company number 03414442 and registration number 5-1013971/002, can be contacted at , +382 67 788 339, Trg slobode 5, apt 12, 85310 Budva, Montenegro. A signed proposal, order, SaaS agreement, service-level agreement or data processing agreement prevails over these website terms if there is a conflict.
In shortYou may use the website for lawful information, evaluation and communication. You must not attempt unauthorized access, probe or bypass security, interfere with availability, introduce malicious code, scrape at a harmful...2. Website use
2. Website use
You may use the website for lawful information, evaluation and communication. You must not attempt unauthorized access, probe or bypass security, interfere with availability, introduce malicious code, scrape at a harmful rate, misuse forms or chat, impersonate another person, infringe rights, or use the site to send unlawful or deceptive content.
Public materials describe the current direction and available offer but are not a binding promise that every feature, integration, delivery date or price is available to every client. The final scope, price, start date, support level and dependencies are those accepted in writing.
In shortProductCore purpose and responsibility boundary GuestNestySupports routine guest communication using client-approved property information and connected channels. Staff remains responsible for exceptions, complaints...3. Products and service boundaries
3. Products and service boundaries
| Product | Core purpose and responsibility boundary |
|---|---|
| GuestNesty | Supports routine guest communication using client-approved property information and connected channels. Staff remains responsible for exceptions, complaints, refunds, availability, policy and other consequential decisions. |
| Libar | Supports reservations, rooms, guests, tasks, handovers, folios, invoices and property operations. It does not replace management, accounting or legal review, and external channel functions depend on the activated integration. |
| Aviza | Supports QR surveys, feedback, alerts and internal follow-up. It is not a public review platform and clients remain responsible for fair, lawful handling of feedback and incidents. |
| Vetrina | Supports hotel websites, content, offers, availability and direct-booking flows. Payments and third-party booking connections depend on the selected provider and client account. |
| Butiga | Supports CRM, business email, pipelines, proposals, tasks and commercial approvals. The client controls pricing, final offers, legal approval and who may communicate on its behalf. |
| Šoldi | Supports accounting and financial workflows, documents, reconciliation, approvals and reports. It does not replace a qualified accountant; statutory, tax, fiscalization and filing decisions remain with the client and its advisers. |
Features marked as planned, in progress, beta, integration-dependent or custom scope are not generally available until confirmed in writing or activated in the client workspace.
In shortDemos may use sample, redacted or client-supplied data and are for evaluation. Production use begins only after the agreed onboarding, configuration and access steps. The client must provide accurate property and company...4. Demos, onboarding and client dependencies
4. Demos, onboarding and client dependencies
Demos may use sample, redacted or client-supplied data and are for evaluation. Production use begins only after the agreed onboarding, configuration and access steps. The client must provide accurate property and company information, lawful content, authorized channel or provider accounts, responsible contacts, decisions and timely approvals.
Delivery dates and expected outcomes may change when dependencies are late, inaccurate, unavailable or controlled by a third party. Unless agreed otherwise, the client is responsible for its devices, connectivity, internal training and operational adoption.
In shortAccount credentials are personal and must not be shared. The client is responsible for inviting the correct users, assigning least-privilege roles, removing access when duties change, protecting authentication methods...5. Accounts, roles and security
5. Accounts, roles and security
Account credentials are personal and must not be shared. The client is responsible for inviting the correct users, assigning least-privilege roles, removing access when duties change, protecting authentication methods and promptly reporting suspected compromise. Activity performed through a valid account may be treated as authorized until Temelj is notified.
We may require password changes, revoke tokens, limit devices or sessions, suspend risky integrations, or temporarily restrict access to protect users, clients, systems or data. Video Center access is limited by company entitlement and configured device, session and concurrent-playback controls.
In shortThe client retains its rights in data and content it supplies. It authorizes Temelj to host, copy, transmit, transform and otherwise process that material only as needed to provide, secure, support and improve the...6. Client data, privacy and lawful use
6. Client data, privacy and lawful use
The client retains its rights in data and content it supplies. It authorizes Temelj to host, copy, transmit, transform and otherwise process that material only as needed to provide, secure, support and improve the contracted service, subject to the agreement and Privacy Notice.
The client must have a lawful basis for personal data, provide required notices, respect data-subject rights and avoid uploading unlawful, excessive or harmful content. The client must not use the products for covert surveillance, discrimination, spam, unlawful profiling, solely automated high-impact decisions or processing that falls outside the agreed service.
In shortMessaging networks, booking platforms, payment providers, app stores, email systems, hosting services and other integrations are governed by their own contracts, availability, limits and policies. The client authorizes...7. Integrations and third-party services
7. Integrations and third-party services
Messaging networks, booking platforms, payment providers, app stores, email systems, hosting services and other integrations are governed by their own contracts, availability, limits and policies. The client authorizes the data exchange necessary for integrations it requests and is responsible for its external accounts and fees.
Temelj is responsible for the parts of the service under its control, but cannot guarantee uninterrupted operation or unchanged APIs, approval rules, pricing or data supplied by third parties. We may replace, limit or discontinue an integration when needed for security, compliance or technical viability, with reasonable notice where practical.
In shortWebsite prices, where shown, are indicative unless expressly stated otherwise. Accepted proposals or orders define currency, taxes, billing cycle, setup work, usage limits, external costs and payment dates. Late or...8. Fees, taxes and changes to scope
8. Fees, taxes and changes to scope
Website prices, where shown, are indicative unless expressly stated otherwise. Accepted proposals or orders define currency, taxes, billing cycle, setup work, usage limits, external costs and payment dates. Late or disputed payment is handled under the applicable agreement and mandatory law.
Work outside the accepted scope—including extra locations, users, migration, content, integrations, reports, support or retention requirements—may require a separate estimate. We will not treat silence as acceptance of a paid scope change.
In shortTemelj and its licensors retain rights in the website, software, interfaces, designs, documentation, methods, trademarks and reusable components. Subject to payment and the applicable agreement, the client receives a...9. Intellectual property
9. Intellectual property
Temelj and its licensors retain rights in the website, software, interfaces, designs, documentation, methods, trademarks and reusable components. Subject to payment and the applicable agreement, the client receives a limited, non-exclusive, non-transferable right to use the contracted service for its internal business purposes during the service term.
You may not copy, resell, sublicense, reverse engineer, remove notices from, or create a competing service from protected materials except where mandatory law expressly permits it. Client logos, property content and other client materials remain the client’s or its licensors’ property. Any permission to use a client name or logo publicly must be agreed.
In shortWe aim to operate services professionally, but maintenance, security work, provider incidents, internet failures and force-majeure events may affect availability. Any guaranteed uptime, response time, maintenance window...10. Availability, support and changes
10. Availability, support and changes
We aim to operate services professionally, but maintenance, security work, provider incidents, internet failures and force-majeure events may affect availability. Any guaranteed uptime, response time, maintenance window, backup or recovery commitment exists only if written in the applicable service agreement.
We may update interfaces and workflows to improve security, usability or compliance. We will use reasonable care to avoid materially removing paid core functionality during an active term without notice or a suitable contractual remedy.
In shortWe may suspend access proportionately for a material security risk, unlawful use, persistent non-payment, abuse, or breach that threatens clients, users or the service. Where practical, we will explain the reason and...11. Suspension, termination and data return
11. Suspension, termination and data return
We may suspend access proportionately for a material security risk, unlawful use, persistent non-payment, abuse, or breach that threatens clients, users or the service. Where practical, we will explain the reason and allow a reasonable opportunity to cure before termination.
Termination, notice, refunds and renewal are governed by the accepted agreement. On termination, client data is exported, returned, deleted or retained according to that agreement, the data processing terms, backup cycles and mandatory law. Clients should arrange any required export before access ends.
In shortThe public website is provided for general information and evaluation. To the extent permitted by law, we do not warrant that it is error-free, uninterrupted or suitable as the sole basis for a legal, accounting, safety...12. Warranties and liability
12. Warranties and liability
The public website is provided for general information and evaluation. To the extent permitted by law, we do not warrant that it is error-free, uninterrupted or suitable as the sole basis for a legal, accounting, safety, pricing, refund or operational decision.
Product warranties, service credits and liability caps are those in the applicable agreement. Nothing in these terms excludes or limits liability that cannot lawfully be excluded, including liability for intent, fraud or other mandatory grounds. Mandatory consumer rights are not limited; Temelj products are primarily offered for business use.
In shortUnless a written agreement or mandatory law states otherwise, these terms are governed by the laws of Montenegro and disputes are submitted to the competent court in Montenegro. Before formal proceedings, the parties...13. Governing law, changes and contact
13. Governing law, changes and contact
Unless a written agreement or mandatory law states otherwise, these terms are governed by the laws of Montenegro and disputes are submitted to the competent court in Montenegro. Before formal proceedings, the parties should attempt in good faith to resolve a business dispute through written notice.
We may revise these website terms when products, security needs or laws change. The current version and update date are published here. Material changes affecting an active paid service are handled under the client agreement.
Legal and contractual questions: , +382 67 788 339, Temelj za rast DOO, tax/company number 03414442, registration number 5-1013971/002, Trg slobode 5, apt 12, 85310 Budva, Montenegro.