Terms of Use

Overview

Last updated: May 11, 2026
Website:https://temelj.me
Company / controller: Temelj za rast
Trading name: Temelj za rast
Registered address: Trg slobode 5, Ste 12, 85310 Budva, Montenegro

These Terms of Service govern your access to and use of the Temelj za rast website, services, products, software, content, proposals, deliverables and business communication.

By using our website, contacting us, requesting a demo, accepting a proposal, signing an order, using GuestNesty or using Libar, you agree to these Terms unless a separate signed agreement says otherwise.

If you act on behalf of a company, hotel, villa, resort, apartment group or other business, you confirm that you have authority to bind that business to these Terms.

1. Who we are

Temelj za rast is a hospitality growth systems company from Budva, Montenegro.

We provide digital growth services, website build and rebuild services, SEO, content marketing, Digital PR, performance marketing, social media marketing, email campaign support, analytics, conversion optimization and hospitality software.

Our main service offer is the Growth Package.

Our current software products include:

• GuestNesty, an AI concierge for hospitality guest communication.

• Libar, front desk software for reception workflow, tasks, internal discussions, shift handovers and Booking.com API-supported reservation workflows.

These Terms apply to the website, services and products unless a separate written contract, product agreement, service order or data processing agreement overrides a specific clause.

2. Key definitions

In these Terms:

“Temelj za rast,” “we,” “us” or “our” means Temelj za rast, trading as Temelj za rast.

“Client,” “you” or “your” means the business, person or organization using our website, services, products or deliverables.

“Website” means temelj.me and any related pages controlled by Temelj za rast.

“Services” means consulting, strategy, design, website work, SEO, content, PR, marketing, analytics, campaign management, reporting, technical setup and related business services.

“Growth Package” means our comprehensive growth service layer connecting strategy, website, SEO, content marketing, Digital PR, paid media, social video, email campaigns, analytics and related support.

“Products” means GuestNesty, Libar and any other software product offered by Temelj za rast.

“GuestNesty” means our AI concierge product for guest communication.

“Libar” means our front desk software product for reception workflow, tasks, internal discussions, shift handovers and Booking.com API-supported workflows.

“Deliverables” means websites, pages, designs, strategies, reports, content, campaign materials, videos, dashboards, templates, configurations, code, documents or other work we create for a client.

“Client Materials” means content, photos, logos, brand assets, data, guest information, property information, access credentials, instructions or other materials provided by the client.

“Order” means a signed proposal, statement of work, invoice, product subscription, written approval, email confirmation or other written document confirming the work.

“Third-party services” means platforms, tools, APIs, hosting providers, booking systems, advertising platforms, analytics tools, email platforms, AI tools, social media platforms, payment providers or other services not owned by Temelj za rast.

3. Scope of these Terms

These Terms apply to:

• website visits;

• contact forms and demo requests;

• service inquiries;

• proposals and accepted offers;

• Growth Package work;

• website build or rebuild projects;

• SEO and content marketing;

• Digital PR and media communication;

• Google Ads, Yandex Ads, Meta Ads, TikTok/Reels campaigns and other paid media;

• social media and vertical video work;

• email campaign services;

• analytics and reporting;

• GuestNesty demos, onboarding and use;

• Libar demos, onboarding and use;

• Booking.com API-supported workflows inside Libar;

• client support and communication;

• any other service or product we provide.

If a separate signed agreement conflicts with these Terms, the signed agreement controls for that specific engagement.

4. B2B nature of the services

Temelj za rast mainly works with business clients.

Our services and products are designed for hotels, villas, resorts, apartment groups, accommodation businesses, tourism businesses and serious local businesses.

Unless we clearly state otherwise in writing, our services are not intended for consumer use.

If consumer protection laws apply to a specific transaction, those legal rights will apply even if these Terms say otherwise.

5. Website use

You may use our website to learn about Temelj za rast, read our content, contact us, request a demo or inquire about services.

You must not use the website to:

• break any law;

• send spam;

• upload malicious code;

• attempt unauthorized access;

• scrape content at scale;

• copy the website design or content for unfair commercial use;

• impersonate another person or business;

• interfere with website security;

• submit false, misleading or harmful information;

• overload the website or connected infrastructure.

We may restrict, suspend or block access if we believe the website is being misused.

6. Website content

The website content is provided for general business information.

It does not create a client relationship by itself. It does not replace professional legal, tax, accounting, cybersecurity, data protection, advertising platform or technical advice.

We try to keep website information accurate and useful. Still, we do not guarantee that every page will always be complete, current or error-free.

We may update, remove or change website content at any time.

7. Proposals, orders and contracts

A service engagement starts only when both sides confirm the scope.

This can happen through:

• a signed proposal;

• a signed agreement;

• an accepted statement of work;

• a written email approval;

• a paid invoice;

• a product subscription;

• another written confirmation accepted by Temelj za rast.

Each Order should define:

• scope of work;

• deliverables;

• price or fee structure;

• payment schedule;

• timeline or estimated timeline;

• client responsibilities;

• third-party costs;

• approval process;

• revision limits, if any;

• product access, if any;

• support level, if any;

• special terms.

If a task is not included in the Order, it is outside scope unless we approve it in writing.

8. Growth Package service terms

The Growth Package is a comprehensive growth solution.

It may include strategy, website work, SEO, content marketing, Digital PR, paid media, social media marketing, vertical video, email campaigns, analytics, conversion optimization and product support through GuestNesty or Libar.

The exact modules depend on the Order.

8.1 Growth Diagnosis

Growth Diagnosis may include website review, SEO review, content review, competitor review, market mapping, channel review, analytics review and growth roadmap.

The goal is to identify what blocks growth before the client spends more money on campaigns.

We do not guarantee that every possible issue will be found in one diagnosis. The diagnosis depends on the access, data and information available at the time.

8.2 Brand and Website Foundation

Brand and website work may include brand direction, visual identity support, website build or rebuild, UX structure, page architecture, technical SEO base, conversion paths and mobile-first content structure.

The client must provide accurate business information, property details, brand assets, legal notices, booking links, photos and approvals.

Unless agreed otherwise, the client is responsible for the legal accuracy of the website content, prices, policies, guest-facing promises and terms displayed on the website.

8.3 SEO and Content Authority

SEO and content work may include technical SEO, semantic SEO, local SEO, multilingual content planning, internal linking, content briefs, page copy, FAQ sections, structured content, metadata and content architecture.

SEO work improves the conditions for search visibility. It does not guarantee rankings, traffic volume, leads, bookings or revenue.

Search engines control their own algorithms and results. Competitors, market behavior, seasonality, website history, content quality, technical factors and client actions can all affect performance.

8.4 Digital PR and Hospitality Storytelling

Digital PR work may include brand story, media angles, press materials, outreach support, campaign language, public messaging, reputation tone and guest-facing communication.

We may help create media opportunities, but we do not guarantee that a publisher, journalist, platform, outlet or third party will publish, feature or promote any content.

Media coverage depends on editorial decisions, timing, news value, relationships, publication standards and market context.

8.5 Paid media and market reach

Paid media work may include Google Ads, Google Hotel Ads where suitable, Yandex Ads, Meta Ads, TikTok/Reels campaigns, retargeting, landing pages, campaign structure and reporting.

The client is responsible for advertising budgets, platform costs, taxes, billing settings and platform approvals unless the Order says otherwise.

We do not guarantee ad approval, campaign reach, exact cost per click, exact cost per acquisition, leads, bookings, revenue or return on ad spend.

Advertising platforms may reject, restrict, suspend or change campaigns under their own rules.

8.6 Social media and vertical video

Social media work may include strategy, content calendar, platform tone, short-form video, Reels, TikTok, YouTube Shorts, campaign creatives, captions and posting support.

The client is responsible for giving access, approving content, providing property materials and confirming that images, music, footage, people, locations and brand assets may be used.

We do not guarantee follower growth, engagement rate, reach, viral performance or platform visibility.

8.7 Email campaigns and guest lifecycle marketing

Email campaign work may include pre-arrival messages, seasonal campaigns, upsell campaigns, review requests, repeat booking campaigns, segmentation, copywriting and campaign setup.

The client is responsible for making sure email lists, guest data and consent records are lawful and accurate.

We may advise on consent-safe communication, but the client remains responsible for the lawful basis for sending emails to its guests, leads or customers.

8.8 Analytics and Growth Control

Analytics work may include GA4 setup, Google Tag Manager, conversion events, booking clicks, form tracking, dashboard setup, reporting and conversion optimization.

Analytics depends on platform availability, correct installation, cookie consent behavior, browser restrictions, user privacy settings, ad blockers and third-party tool accuracy.

Analytics data is useful for decisions, but it may not capture every user action perfectly.

8.9 Hospitality Operations Layer

The operations layer may include GuestNesty, Libar, guest communication mapping, reception workflow mapping, task flow, handover logic and Booking.com API-supported workflows.

The exact setup depends on the client’s property, team, booking systems, product configuration and third-party access.

9. GuestNesty product terms

GuestNesty is an AI concierge product for guest communication in hospitality.

It helps accommodation businesses answer common guest questions faster, support multilingual communication and keep replies aligned with property rules and approved information.

9.1 GuestNesty is a support tool

GuestNesty supports hospitality teams. It does not replace human judgment, reception staff, guest relations, management or legal responsibility.

The client must review and control the information used by GuestNesty.

Sensitive, unusual, high-risk, complaint-based, legal, payment-related or emergency situations should be handled by human staff.

9.2 Client responsibility for property information

GuestNesty performs best when the property provides clear, accurate and approved information.

The client is responsible for:

• house rules;

• service details;

• check-in and check-out information;

• prices and paid services;

• policies;

• safety instructions;

• local recommendations;

• escalation rules;

• tone of voice;

• approved guest-facing answers.

Temelj za rast is not responsible for wrong answers caused by inaccurate, outdated, incomplete or unclear client information.

9.3 AI-assisted responses

GuestNesty may use AI-assisted functionality to draft, generate or support guest replies.

AI-generated output may be incomplete, inaccurate or unsuitable in some situations.

The client must use human oversight where appropriate.

The client should not use GuestNesty to process unnecessary sensitive personal data.

9.4 Product configuration

GuestNesty setup may include property knowledge, approved FAQs, language settings, tone rules, escalation logic and integration settings.

The client must test the setup before relying on it in live guest communication.

10. Libar product terms

Libar is front desk software for reception workflow, tasks, internal discussions, shift handovers and operational reservation control.

It helps accommodation teams organize daily work more clearly.

10.1 Libar is an operational support tool

Libar supports reception and management teams. It does not replace staff responsibility, operational judgment or guest service decisions.

The client remains responsible for:

• reservation handling;

• guest communication;

• service delivery;

• room or unit allocation;

• pricing decisions;

• internal staff conduct;

• legal notices;

• guest rights;

• data accuracy;

• resolving disputes with guests or booking platforms.

10.2 Tasks, discussions and handovers

Libar may allow staff to create tasks, notes, discussions, statuses and handover records.

The client is responsible for training staff to use these features correctly.

Temelj za rast is not responsible for missed tasks, lost context or operational errors caused by staff misuse, failure to update records or failure to follow internal procedures.

10.3 Booking.com API-supported workflows

Libar may include Booking.com API-supported workflows.

Booking.com’s Connectivity APIs allow connected systems to send and retrieve property-related data, and Booking.com’s Reservations API supports processing reservations made through Booking.com channels. (Booking.com)

The exact Libar integration depends on technical permissions, API access, Booking.com rules, client authorization and the active product setup.

Libar may use Booking.com API data to support workflows such as reservation visibility, statuses, tasks, notes, handovers and operational context.

10.4 Client responsibility for Booking.com access

The client is responsible for:

• having the right to connect its Booking.com property data to Libar;

• granting valid authorization;

• respecting Booking.com partner terms and platform rules;

• keeping Booking.com account access secure;

• checking reservation data;

• resolving discrepancies with Booking.com;

• maintaining correct property information on Booking.com;

• reporting suspected API or data issues quickly.

Temelj za rast is not responsible for Booking.com outages, account restrictions, platform changes, data delays, API changes, unavailable fields, third-party errors or client-side access problems.

10.5 No direct control over Booking.com

Temelj za rast does not own or control Booking.com.

We cannot guarantee Booking.com API availability, feature continuity, data completeness, approval status, connection status, partner terms, platform performance or future access.

11. Product accounts and access

To use GuestNesty or Libar, the client may need an account.

The client is responsible for:

• keeping login details secure;

• giving access only to authorized staff;

• removing staff access when roles change;

• using strong passwords;

• preventing shared unsecured accounts;

• reporting unauthorized access quickly;

• using the products in line with these Terms.

We may suspend access if we detect abuse, security risk, payment failure, misuse, illegal use or breach of these Terms.

12. Client responsibilities

The client must provide the information, access and approvals needed for the work.

This may include:

• accurate business information;

• brand assets;

• property descriptions;

• service details;

• policies;

• prices;

• booking links;

• images and videos;

• legal notices;

• website access;

• hosting access;

• analytics access;

• advertising access;

• social media access;

• Booking.com authorization;

• email platform access;

• guest/customer data, where lawful;

• timely feedback;

• approvals;

• internal decision-makers.

Delays in client input may delay the project.

We are not responsible for missed timelines, reduced performance or incomplete work caused by missing access, late approvals, inaccurate data or unclear instructions from the client.

13. Client materials and legal accuracy

The client confirms that it owns or has permission to use all Client Materials provided to us.

This includes:

• logos;

• photos;

• video;

• text;

• music;

• fonts;

• brand assets;

• guest data;

• email lists;

• reviews;

• testimonials;

• third-party content;

• property details;

• booking data;

• staff information.

The client is responsible for the accuracy and legality of its own materials, claims, offers, prices, guest policies and commercial promises.

We may refuse to use materials that appear illegal, misleading, unsafe, infringing, discriminatory or harmful.

14. Approvals and review

The client must review deliverables carefully before approval.

Approval may happen by:

• written confirmation;

• email approval;

• approval inside a project tool;

• payment of a milestone;

• publication request;

• launch request;

• use of the deliverable.

After approval, changes may be treated as additional work unless the Order includes revisions.

The client is responsible for checking names, numbers, links, prices, policies, legal notices, addresses, phone numbers, translations, dates and booking conditions before launch.

15. Timelines and delays

Any timeline we provide is an estimate unless the Order clearly states that it is a fixed deadline.

Timelines may change because of:

• delayed client feedback;

• missing materials;

• third-party platform delays;

• API issues;

• hosting issues;

• technical problems;

• scope changes;

• illness or force majeure;

• payment delay;

• additional requests;

• legal or compliance review.

We will make reasonable efforts to meet agreed timelines, but we do not accept liability for delay unless a signed agreement says otherwise.

16. Scope changes and additional work

Additional work outside the agreed scope may require extra fees.

Examples include:

• extra pages;

• extra design directions;

• major copy changes after approval;

• new campaign types;

• new language versions;

• extra integrations;

• additional reporting;

• urgent requests;

• extra meetings;

• platform troubleshooting outside the agreed scope;

• technical fixes caused by third-party systems;

• legal or compliance rewriting;

• rebuilding work already approved.

We may provide a separate estimate before starting additional work.

17. Fees, payments and taxes

Fees, payment schedules and billing terms are defined in the Order.

Unless stated otherwise:

• fees are payable in the currency shown on the invoice;

• invoices must be paid by the due date;

• third-party costs are not included unless clearly stated;

• advertising budgets are paid separately by the client;

• hosting, domains, tools, subscriptions and platform fees are paid separately by the client unless agreed otherwise;

• taxes, VAT or similar charges may be added where required;

• late payments may pause work or product access.

We may require advance payment, milestone payment, monthly retainer payment or subscription payment depending on the project.

18. Late payment

If an invoice is overdue, we may:

• pause work;

• pause delivery;

• suspend access to products;

• withhold deliverables;

• delay launch;

• charge late fees where lawful and agreed;

• recover collection costs where allowed;

• terminate the engagement after written notice.

The client remains responsible for fees for work already performed and costs already incurred.

19. Third-party costs

The client may need to pay third-party costs, such as:

• domain registration;

• hosting;

• SSL certificates;

• software subscriptions;

• paid plugins;

• stock images;

• fonts;

• email tools;

• CRM tools;

• analytics tools;

• advertising spend;

• media buying;

• video production costs;

• translation costs;

• Booking.com or other platform costs;

• API-related costs;

• payment processing fees.

Unless the Order says otherwise, these costs are not included in our fees.

20. Intellectual property

Intellectual property rights depend on the type of work and the payment status.

20.1 Client Materials

The client keeps ownership of Client Materials.

The client grants Temelj za rast a limited license to use Client Materials for delivering the agreed services and products.

20.2 Temelj pre-existing materials

Temelj za rast keeps ownership of our pre-existing materials, methods, know-how, frameworks, templates, systems, internal processes, software, product code, reusable components, strategy methods and technical tools.

This includes GuestNesty, Libar and any underlying product technology.

20.3 Final deliverables

Unless agreed otherwise, after full payment, the client receives the agreed rights to final deliverables created specifically for the client.

This does not include:

• Temelj pre-existing materials;

• third-party materials;

• licensed tools;

• software product code;

• reusable frameworks;

• unpublished drafts;

• rejected concepts;

• internal documents;

• source files unless agreed;

• strategic methods;

• product technology.

20.4 Drafts and unused concepts

Drafts, rejected concepts, unused designs, unused copy, internal notes and exploratory work remain owned by Temelj za rast unless the Order says otherwise.

20.5 Website source files and access

The client receives the access and files defined in the Order.

If full source files, design files, code repositories or CMS templates are required, they must be included in the Order.

20.6 Third-party materials

Third-party materials remain governed by their own licenses.

The client must follow the license terms for fonts, plugins, stock assets, software, scripts, APIs, platforms and other third-party materials.

21. Portfolio and case study use

Unless the client requests confidentiality in writing and we accept it, we may mention the client’s business name, logo and general project description in our portfolio, website, proposals, social media or case studies.

We will not publish confidential business data, private performance data or sensitive operational details without permission.

If a client wants full confidentiality, it must be agreed in writing before the project starts.

22. Confidentiality

Both parties may receive confidential information.

Confidential information may include:

• business plans;

• strategy;

• pricing;

• reports;

• campaign performance;

• customer data;

• guest data;

• access credentials;

• operational workflows;

• technical information;

• product setup;

• financial information;

• unpublished content.

Each party agrees to protect confidential information and use it only for the agreed purpose.

Confidentiality does not apply to information that is public, already known, independently developed or required to be disclosed by law.

23. Privacy and data protection

Personal data is handled according to our Privacy Policy.

The Privacy Policy explains how we collect, use, store and protect personal data.

When we process personal data on behalf of a client, a Data Processing Agreement may be required. GDPR Article 28 sets requirements for controller-processor arrangements, including processing under documented instructions and the use of processors with appropriate guarantees. (Legislation.gov.uk)

The client remains responsible for having a lawful basis to provide us with guest data, customer data, staff data, email lists, booking data, advertising audiences or other personal data.

24. Cookies and tracking technologies

Our website may use cookies and similar technologies.

Strictly necessary cookies may be used to make the website work. Some non-essential cookies, such as analytics or marketing cookies, may require user consent before they are set. EU guidance says some cookies cannot be set on first page load until the user has given consent. (European Union)

Cookie details are explained in our Privacy Policy and Cookie Policy or cookie banner.

25. Data Processing Agreement

Where required, the client and Temelj za rast may sign a Data Processing Agreement.

The DPA may cover:

• subject matter of processing;

• processing duration;

• data categories;

• data subject categories;

• client instructions;

• subprocessors;

• security measures;

• international transfers;

• breach notification;

• assistance with data subject requests;

• deletion or return of data;

• audit or review rights;

• product-specific terms.

This is especially relevant for GuestNesty, Libar, Booking.com API-supported workflows and marketing work involving guest or customer data.

26. Security

We use reasonable technical and organizational measures to protect systems, accounts and data.

The client must also protect its own systems and accounts.

The client must:

• keep passwords secure;

• avoid sharing accounts insecurely;

• remove access for former staff;

• notify us of suspected unauthorized access;

• keep devices and accounts secure;

• use appropriate staff permissions;

• avoid uploading unnecessary sensitive data.

No online system is completely risk-free. We do not guarantee that the website, products or integrations will be free from all security issues.

27. Support and maintenance

Support and maintenance depend on the Order or subscription.

Support may include:

• bug review;

• account help;

• product setup support;

• technical troubleshooting;

• basic guidance;

• minor configuration changes;

• product maintenance;

• website maintenance if agreed.

Support does not include unlimited consulting, new features, custom development, emergency work, third-party platform fixes or major changes unless agreed.

We may define support hours, response targets and priority levels in a separate agreement.

28. Product availability

We aim to keep GuestNesty and Libar available and useful.

Still, products may be unavailable because of:

• maintenance;

• updates;

• technical issues;

• hosting issues;

• security incidents;

• third-party outages;

• API changes;

• Booking.com changes;

• internet issues;

• force majeure;

• client account problems;

• payment suspension.

We do not guarantee uninterrupted or error-free access unless a separate SLA says otherwise.

29. Product updates and changes

We may update, improve, modify or remove features from GuestNesty or Libar.

We may do this to improve performance, security, usability, compliance, technical stability or business viability.

If a major change materially affects a paid product, we will make reasonable efforts to notify affected clients.

Some features may depend on third-party platforms, APIs or data sources. If a third party changes or removes access, we may need to change the product.

30. Beta features

We may offer beta, test, preview or experimental features.

Beta features may be incomplete, unstable or changed without notice.

The client uses beta features at its own risk.

Beta features should not be used for critical operations unless agreed in writing.

31. Acceptable use of products

You must not use GuestNesty, Libar or any Temelj za rast product to:

• break the law;

• violate privacy rights;

• send spam;

• harass guests, staff or third parties;

• upload malware;

• attempt unauthorized access;

• overload systems;

• reverse engineer product code;

• copy product functionality;

• misuse Booking.com data;

• process unnecessary sensitive data;

• publish false or misleading information;

• damage third-party platforms;

• interfere with other users;

• use AI features for unsafe, discriminatory or unlawful decisions.

We may suspend or terminate access if we believe a product is being misused.

32. AI-specific responsibilities

GuestNesty and some services may use AI-assisted tools.

AI can support speed, structure and communication. It can also make mistakes.

The client must not rely on AI output without appropriate human review in situations involving:

• complaints;

• safety;

• payment disputes;

• legal rights;

• refunds;

• cancellations;

• health or accessibility needs;

• special guest requests;

• discrimination risk;

• emergency situations;

• sensitive personal data;

• high-value business decisions.

The client is responsible for approving final guest-facing policies, messages and decisions.

33. Advertising platform rules

When we support advertising campaigns, the client must comply with the rules of the relevant platform.

This may include Google, Meta, TikTok, LinkedIn, Yandex or other platforms.

The client is responsible for:

• truthful offers;

• accurate prices;

• proper landing pages;

• lawful targeting;

• consent for customer lists;

• avoiding prohibited content;

• respecting platform rules;

• paying advertising costs;

• responding to platform requests.

We are not responsible for platform account bans, ad disapprovals, restricted reach or campaign interruption caused by platform decisions or client-side issues.

34. Email marketing compliance

When we support email campaigns, the client must make sure that email recipients can lawfully receive those messages.

The client is responsible for:

• valid consent or lawful basis;

• accurate contact lists;

• unsubscribe handling;

• suppression lists;

• guest privacy notices;

• lawful segmentation;

• correct sender identity;

• truthful subject lines;

• compliance with applicable email marketing rules.

We may refuse to send or support campaigns if we believe the list or campaign creates legal, privacy or reputation risk.

35. Third-party services

Our services and products may rely on third-party services.

Examples include:

• hosting providers;

• domain providers;

• CMS tools;

• analytics tools;

• advertising platforms;

• email tools;

• CRM tools;

• social platforms;

• booking platforms;

• Booking.com APIs;

• AI infrastructure;

• payment providers;

• video platforms;

• map providers;

• security tools.

Third-party services are governed by their own terms.

We do not control third-party services and are not responsible for their outages, policy changes, pricing changes, data issues, account decisions, feature removal or security incidents.

36. Access to client tools

The client may give us access to tools such as CMS, hosting, analytics, advertising accounts, social accounts, Booking.com systems, email tools or CRM tools.

We use access only for the agreed work.

The client should give the minimum access needed and remove access when the work ends.

If access is removed, limited or changed, our ability to deliver the work may be affected.

37. No guaranteed results

Temelj za rast works to improve the conditions for growth.

We do not guarantee:

• Google rankings;

• Yandex rankings;

• traffic volume;

• direct bookings;

• occupancy;

• revenue;

• conversion rate;

• ad approval;

• media coverage;

• social reach;

• email open rates;

• AI answer accuracy;

• Booking.com API availability;

• third-party platform performance;

• specific financial outcomes.

Growth depends on many factors outside our control, including market demand, seasonality, pricing, competition, property quality, guest reviews, operational performance, platform rules, economic conditions and client decisions.

38. Professional judgment and recommendations

We may give strategic, marketing, technical, SEO, PR, content, analytics or operational recommendations.

The client is responsible for business decisions made after receiving those recommendations.

Our recommendations are based on available information, professional experience and reasonable analysis. They are not guarantees.

39. Warranties

Each party warrants that it has authority to enter into the agreement.

The client warrants that:

• Client Materials are accurate and lawful;

• it has permission to use and share Client Materials;

• it has authority to provide platform access;

• it has lawful basis for personal data it provides;

• it will comply with applicable laws and third-party terms;

• it will not use our services or products unlawfully.

Temelj za rast warrants that we will provide services with reasonable professional care.

Except where required by law or expressly stated in a signed agreement, we provide the website, services, products and deliverables without additional warranties.

40. Limitation of liability

To the maximum extent allowed by law, Temelj za rast is not liable for:

• indirect loss;

• loss of profit;

• loss of revenue;

• loss of bookings;

• loss of goodwill;

• loss of data caused by client or third-party systems;

• platform outages;

• API failures;

• search engine changes;

• advertising platform decisions;

• social platform changes;

• Booking.com decisions;

• third-party security incidents;

• business interruption;

• reputational loss;

• consequences of inaccurate Client Materials;

• client failure to review or approve content properly;

• client failure to follow advice or instructions.

To the maximum extent allowed by law, our total liability for a claim is limited to the fees paid by the client to Temelj za rast for the specific service or product giving rise to the claim during the 6 months before the event.

This limitation does not exclude liability that cannot be excluded under applicable law.

A lawyer should adapt this section to Montenegrin law and your real commercial risk.

41. Indemnity

The client agrees to defend, indemnify and hold Temelj za rast harmless from claims, losses, damages, penalties, costs and expenses arising from:

• Client Materials;

• inaccurate information provided by the client;

• unlawful email lists;

• unlawful guest or customer data;

• breach of privacy rules by the client;

• breach of third-party platform terms by the client;

• misuse of GuestNesty or Libar;

• misuse of Booking.com API data;

• unauthorized access caused by the client;

• client staff actions;

• approved content later claimed to be unlawful or misleading;

• client failure to comply with these Terms.

This clause applies to the extent allowed by law.

42. Suspension

We may suspend services, product access or delivery if:

• payment is overdue;

• the client breaches these Terms;

• security risk appears;

• illegal use is suspected;

• third-party access is abused;

• platform terms are violated;

• client data creates legal risk;

• product use threatens system stability;

• required information is not provided;

• the client refuses necessary compliance steps.

We will try to give notice where practical, unless urgent action is needed.

43. Termination

Either party may terminate an engagement according to the Order.

If no specific termination clause exists, either party may terminate ongoing monthly services by giving 30 days written notice.

We may terminate immediately if the client:

• fails to pay;

• misuses services or products;

• breaches confidentiality;

• violates laws;

• creates security risk;

• misuses personal data;

• abuses staff;

• violates third-party platform terms;

• damages our systems or reputation.

44. Effects of termination

After termination:

• the client must pay all outstanding fees;

• we may stop services and product access;

• we may remove access to accounts we control;

• confidential information must remain protected;

• licenses may end where fees are unpaid;

• product data may be deleted or exported according to the agreement;

• third-party subscriptions may continue under the client’s own accounts;

• clauses intended to survive termination will continue.

Surviving clauses may include confidentiality, payment duties, intellectual property, limitation of liability, data protection, indemnity, governing law and dispute resolution.

45. Data export and deletion after termination

For GuestNesty and Libar, data export and deletion depend on the product plan, technical setup and client agreement.

The client should request export before access ends.

We may retain some records where needed for legal, accounting, security, compliance or dispute purposes.

Product data processed on behalf of a client may be deleted or returned according to the DPA or product agreement.

46. Force majeure

We are not liable for delay or failure caused by events outside our reasonable control.

This may include:

• natural disasters;

• war;

• civil unrest;

• government action;

• internet outages;

• platform outages;

• API failures;

• cyberattacks;

• power failure;

• illness;

• labor disruption;

• third-party provider failure;

• legal restrictions;

• payment provider failure;

• other events beyond reasonable control.

47. Non-solicitation

During the project and for 12 months after it ends, the client must not knowingly solicit or hire Temelj za rast employees, contractors or key collaborators who worked on the project without our written consent.

This clause should be reviewed by a lawyer before publishing.

48. Notices

Formal notices should be sent by email to:

Temelj za rast:Email
Client: the email used in the Order or client account.

A notice is considered received when delivered, unless there is clear evidence that delivery failed.

For legal notices, use the registered address shown at the top of these Terms.

49. Changes to these Terms

We may update these Terms from time to time.

The updated version will appear on this page with a new “Last updated” date.

For active paid clients, material changes that affect an ongoing service or product subscription may be notified by email or account notice where practical.

Continued use of the website, services or products after the update means acceptance of the updated Terms, unless applicable law says otherwise.

50. Order of precedence

If documents conflict, the order of priority is:

1. signed master agreement;

2. signed data processing agreement, for data processing issues;

3. signed statement of work or Order;

4. product-specific terms;

5. these Terms of Service;

6. website content or marketing materials.

Marketing content does not override signed legal terms.

51. Assignment

The client may not assign or transfer its rights or obligations under these Terms without our written consent.

We may assign or transfer our rights and obligations as part of a merger, acquisition, restructuring, sale of business, change of ownership or transfer of product operations.

52. Severability

If one part of these Terms is found invalid or unenforceable, the rest remains in effect.

The invalid part should be interpreted or replaced in a way that best reflects the original commercial purpose and complies with applicable law.

53. No waiver

If we do not enforce a right immediately, that does not mean we waive it.

A waiver is valid only if made in writing.

54. Governing law and jurisdiction

These Terms are governed by the laws of Montenegro, unless a mandatory law says otherwise.

Any dispute will be handled by the competent court in Kotor, Montenegro, unless a signed agreement says otherwise or mandatory law requires another forum.