Catch guest problems while there is still time to fix them
Aviza turns short QR surveys into visible incidents, service signals and hotel analytics while the guest is still on the property.
14-day free trial available
QR feedback. Earlier signals. Fewer late surprises.
Choose Aviza when feedback arrives too late to improve the stay
Problems appear first in public reviews
The team learns about service failures after the guest has left.
Feedback has no operational context
Comments are not tied to a room, table, zone, shift or location.
Low scores do not create ownership
Critical feedback lacks an alert, owner, status and resolution time.
Aviza does not replace staff recovery, guest follow-up or management decisions about compensation.
See feedback become an accountable service response
Scan
A guest opens a lightweight survey from the QR code for the relevant room, table or zone.
Respond
The survey adapts by language, context, time and earlier answers.
Detect
A critical score opens a red-flag incident and alerts the responsible person.
Resolve
Staff acknowledge, act and record the outcome before the stay ends.
Collect feedback without making the guest wait for a heavy form
Guest feedback often happens in places where mobile signal is not perfect: rooms, restaurants, beach zones, wellness areas and terraces. Aviza is built so the public survey stays fast, short and reliable before the guest loses patience.
Ultralight public QR frontend
The guest survey is server-rendered HTML with minimal CSS and JavaScript, no React on the guest side, no external trackers and a low-bandwidth submit flow.
Dynamic QR routes
Short QR URLs can map to a hotel, location, room, table, sunbed, zone or unit, with active, paused and archived route statuses.
Visual Survey Builder
Create surveys without JSON, reorder questions by drag-and-drop, preview the flow and manage draft, published, paused, archived and versioned states.
Multiple question types
Use ratings, NPS, yes/no, single choice, multiple choice, short text, long text, emoji rating, matrix scoring and information blocks.
A dynamic survey behind the same QR code is more useful than a static form
Aviza lets the team keep the physical QR code stable while the active survey behind it changes by property, location, language, shift, meal period, campaign or published version.
How Aviza keeps QR surveys fast, dynamic and useful on weak internet
Aviza serves an ultralight QR survey through server-rendered HTML, minimal CSS and minimal JavaScript. There is no React on the guest side, so a guest can answer from a phone even when the hotel, beach or restaurant internet connection is weak.
Scan a short QR URL
One QR route can carry the context of a room, table, sunbed, zone or unit. If the QR is inactive, paused or unknown, Aviza shows a clear fallback page instead of a broken form.
Serve the current survey
Managers can change the published survey, language order, questions or display rules during the day while the same QR code keeps working.
React while it still matters
Low scores can trigger red-flag alerts, incidents, email escalation and follow-up; strong promoter responses can open a Google review handoff when Place ID is configured.
QR survey software features for fast hotel feedback work
Core modules that help hospitality teams collect feedback quickly, change surveys without reprinting QR codes, understand risk and react faster.
Ultralight public QR frontend
The guest survey is server-rendered HTML with minimal CSS and JavaScript, no React on the guest side, no external trackers and a low-bandwidth submit flow.
Dynamic QR routes
Short QR URLs can map to a hotel, location, room, table, sunbed, zone or unit, with active, paused and archived route statuses.
Visual Survey Builder
Create surveys without JSON, reorder questions by drag-and-drop, preview the flow and manage draft, published, paused, archived and versioned states.
Multiple question types
Use ratings, NPS, yes/no, single choice, multiple choice, short text, long text, emoji rating, matrix scoring and information blocks.
Display conditions and versions
Show required or optional questions by location, time, language, meal period, shift or previous answer, while snapshots preserve the exact published version.
Eight survey languages
Use Serbian Latin, English, German, Russian, French, Spanish, Portuguese and Hebrew, with a base language, browser or URL detection, fallback and translation import/export.
QR management tools
Preview QR routes, download SVG, PNG or PDF assets, import routes in bulk and inspect or verify QR behavior as a logged-in manager.
Analytics and scheduled reports
Review CSAT, NPS, trends, anomalies, comments, incidents, SLA and segments; export CSV or schedule weekly and monthly PDF reports with export evidence.
Multi-property access control
Organizations, properties, locations, granular roles, permission matrix, Effective Access Preview and field-level PII permissions protect access.
Privacy and security readiness
Sensitive email, phone, room and text fields are encrypted, while privacy requests, retention/anonymization, secure sessions, CSRF, rate limits, reauthentication and audit logs protect operations.
Feedback points for real hotel and hospitality work
Use QR codes where the guest experience actually happens. The same system can cover rooms, tables, sunbeds, zones, units and service points without forcing one generic survey everywhere.
Rooms and apartments
Collect room or unit feedback through short QR routes without asking the guest to search for a form.
Restaurants and breakfast
Measure meal periods, service quality and comments by restaurant, table or shift.
Beach and pool zones
Tie feedback to loungers, rows, beach areas, pool zones or service points.
Reception and lobby
Capture arrival, checkout and front-desk friction while the guest is still on property.
Campaigns and day parts
Run different survey versions by campaign, language, season, meal period, shift or location.
Management view
Give managers a clear overview of critical locations, open incidents, trends and response volume.
Earlier feedback signals with room to grow into advanced analytics
Aviza connects practical QR surveys with dashboards, segmentation, incidents, scheduled reporting, trend analysis, anomaly signals and compliance-ready evidence.
CSAT, NPS and operational analytics
Track ratings, rolling averages, percentiles, heatmaps, meal periods, shifts, rooms, tables, languages, sentiment, keyword groups and response volume.
Red-flag incident and SLA flow
Critical ratings can open incidents, notify the responsible person and move through acknowledge, resolve and escalation logic with reaction time and Time to Resolution.
Governance, privacy and evidence
Tenant isolation, scoped roles, PII permissions, audit logs, privacy requests, retention/anonymization jobs, backups and compliance-readiness evidence keep the system controlled.
Aviza product reality
Multilingual QR surveys, context-aware questions, low-score alerts, incidents, dashboards, reports and privacy workflows.
Service recovery, guest contact, compensation, operational investigation and final management decisions.
Survey structure, languages, QR locations, thresholds, recipients, roles and optional Google Place ID.
A public review platform, a PMS, automatic compensation or a replacement for direct guest care.
Survey setup and operational ownership
You provide
Objects, locations, questions, languages, brand assets, thresholds and responsible people.
Temelj configures
Survey flow, QR routes, roles, alerts, reports, privacy rules and initial training.
Your team controls
Published surveys, incident response, guest follow-up and service improvements.
Simple pricing for QR surveys and guest feedback
Start with a basic QR survey, then add red-flag alerts, incidents, reporting and multi-property work when your team needs more control.
14-day free trial included. Save with annual billing — get 2 months free.
Start
For a smaller property that wants a simple QR survey and a basic satisfaction overview.
Hotel
For a hotel that wants multiple surveys, a branded guest frontend and red-flag email alerts.
Hotel Pro
For hotels or several properties that need incidents, advanced rules, analytics and scheduled reports.
Group / Premium
For hotel groups, central management and more advanced multi-property operations.
All packages include QR surveys, multilingual guest frontend, Survey Builder, CSAT and NPS metrics, comments and a basic security setup.
Aviza does not charge per printed QR code. High response volume, dedicated infrastructure or non-standard integrations may require a tailored plan.
FAQ
What is Aviza?
Aviza is QR guest feedback software for hotels, restaurants, beach zones, wellness areas and multi-location hospitality teams. It connects short guest surveys with locations, alerts, analytics and management follow-up.
Will Aviza work on weak internet?
Yes. The guest-facing survey is intentionally ultralight: server-rendered HTML, minimal CSS and JavaScript, no React on the guest side and no external trackers.
Can we change the survey during the day?
Yes. Managers can change the published survey version, questions, translations, display rules or active route logic while the physical QR code stays the same.
Do we need to reprint QR codes when a survey changes?
Usually no. The short QR route can stay fixed while Aviza changes the active survey snapshot behind it. Reprinting is needed only when the physical route or printed context should change.
What happens if a QR code is inactive or unknown?
Aviza can show a fallback page for inactive, paused, archived or unknown QR routes, instead of leaving the guest with a broken page.
Can managers receive alerts immediately?
Yes. A critical rating can open a red-flag incident, notify the responsible manager, use fallback recipients and move through acknowledge, resolve and escalation logic.
Can Aviza support several properties and management roles?
Yes. Aviza is multi-tenant and supports organizations, several properties and locations, scoped roles, permission matrices, Effective Access Preview and PII permissions by data type.
What reporting does Aviza provide?
Managers can use CSAT and NPS dashboards, trends, heatmaps, meal and shift comparisons, incidents, SLA and Time to Resolution, dynamic segmentation, CSV export and scheduled PDF reports.
How does the Google review handoff work?
If a Place ID is configured and the guest is a likely promoter, Aviza can show a Google review modal and open the review link while tracking the click as a background analytics event.
Is guest data minimized?
Yes. Room, apartment and contact details can be optional. Aviza is designed around minimal PII collection, privacy notices, access controls, retention/anonymization jobs and PII-safe rendering.
Catch feedback while your team can still react
Aviza gives hotels, restaurants, beach zones and wellness areas a simple QR flow for guest feedback, earlier warning and clearer decisions about what to fix first.